Banking in the Flat World

Introduction

The term ‘Flat World’ is often used to describe the paradigm shift taking place in the world as a result of the confluence of technology, globalization, demographics and regulation. This new world order is leveling the playing field and has significant implications on the competitiveness of banks, for while it challenges existing norms, it also presents tremendous opportunities. In the following sections we will discuss what banks must do to compete and win in the Flat World.

Foreword – by Nandan Nilekani
Co-Chairman of the Board, Infosys Technologies Ltd.

There is no doubt today that the business world is dramatically different from what it was even a decade ago. Most business leaders we interact with talk about how customers are getting more